Shipping policy

Effective Date: January 1, 2026

At Custom Sign US, we specialize in high-quality custom signage, crafted with precision and care. Every order is made specifically for you, and this policy outlines our production timelines and delivery process.

⏱️ Estimated Turnaround Time

Because all our products are custom-made, production and delivery times may vary.

👉 General Timeline:

  • Minimum: 5–7 business days
  • Maximum: 25–35 business days

These estimates include both production + shipping, depending on order complexity and location.

🔍 What Affects Turnaround Time?

Several factors influence how quickly your custom sign is completed and delivered:

1. Type of Sign Ordered

  • LED Neon Signs: Typically faster production (5–10 business days)
  • Acrylic Storefront Signs / Metal Signs: May require additional time due to precision cutting, finishing, and lighting setup
  • Larger or complex signage may extend production timelines

2. Design Approval (Very Important)

  • Production begins only after design/mockup approval
  • Delays in approval will directly delay your order

👉 Tip: Quick approval = faster delivery

3. Payment Confirmation

  • Orders enter production only after full payment is received
  • Delayed or pending payments will postpone production

4. Final Product Preview Approval

  • For certain orders, we may share a final production image before shipping
  • Quick confirmation ensures no dispatch delays

5. Shipping Method

We offer multiple shipping options:

  • Express / Air Shipping:
    Fast delivery (3–7 days after dispatch)
  • Standard Shipping:
    More economical (7–20 days depending on location)

📦 When Does Turnaround Time Start?

Your order timeline officially begins the next business day after:

✅ Full payment is received
✅ Final design/mockup is approved

🌍 Shipping Coverage

We currently ship across the United States and selected international locations.

Shipping times may vary based on:

  • Destination
  • Customs clearance (for international orders)

⚠️ Important Notes

  • Business days exclude weekends & public holidays
  • Custom, bulk, or high-detail orders may require additional time
  • Delays caused by shipping carriers, customs, or external factors are beyond our control

📢 Order Tracking

Once your order is shipped:

  • You will receive a tracking number via email
  • You can track your shipment in real time

⚡ Need a Rush Order?

If you need faster production or delivery:

👉 Contact us before placing your order
We’ll try our best to prioritize your request

📩 Contact Us

Custom Sign US
📧 contact@customsignus.com
📞 +1 (945)-387-8101